Swapping Guidelines

We work hard to ensure every item we accept ensures your swapping experience is enjoyable! Adhere to these guidelines to avoid disappointment.

Quality Guidelines

  • We’re not about disposing of clothes you’ve worn out. We’re about giving new life to clothes you’ve fallen out of love with or don’t fit anymore.
  • Think about what you would want to receive and swap in similar items.
  • Only send in what you would be proud to give a friend.

Our quality control process

Each swapped item is personally looked over by a member of the Swapology team to ensure it fits the criteria below. If an item doesn’t fit the criteria but is acceptable for other purposes it will be donated elsewhere. Rejected items will not be returned to Swapologists. Repeat attempts to swap unacceptable items may result in service discontinuation.

What we accept

Any women’s clothing brand including maternity. All children’s clothes that meet the quality guidelines.

Any size as long as it’s not be altered significantly. If an item is hand sewn please detail size and pattern make (if possible). If we have to size the item less points will be issued.

Categories:

Coats and Jackets

Dresses

Jeans and Denim

Jumpers and Sweaters

Jumpsuits and Playsuits

Pants and Shorts

Skirts

Suits

Tops and Shirts

What we cannot accept

To ensure a quality, and healthy, swapping experience for Swapologists, we will not accept: 

  • Personalised or bespoke printed/branded clothing
  • Promotional items e.g. corporate merchandise and memorabilia, uniforms (including local sports team uniforms), souvenirs, and institutional branded items.
  • Activewear
  • Lingerie and undergarments, including bras and slips
  • Shapewear
  • Swimwear
  • Sleepwear e.g. nighties, pajamas, robes etc
  • Fur Coats (*Faux Fur is accepted)
  • Jewellery and hair accessories
  • Costumes
  • Bridal wear
  • Handbags, purses/totes/wristlets/clutches/wallets
  • Hats, beanies, scarves, gloves, sunglasses, glasses
  • Shoes
  • Damaged and defected items e.g. items that are stained, torn, pilled, old, have broken zips/buttons
  • Dirty items e.g. that have make up stains, pet fur or sweat marks
  • Items with odour/body fluids
  • Hand sewn or tailored items be accessed on an individual basis, if not accepted a return option (your cost) will be offered.

 

If you want to check if your clothing is swappable before sending it in, then just contact us.

Earning your points

Fast Fashion /Department Store (e.g. Clothes from chain stores)Premium (e.g. Clothes from higher end retail stores)Designer (e.g. Clothes from a designer label)Hand Sewn items
(e.g. Clothes made at home using a pattern)
Points EarnedPoints EarnedPoints EarnedPoints Earned
New with tags 100New with tags 2 00New with tags 600n/a
Like New 75Like New 150Like New 450Like New 100
Good Condition 50Good Condition 100Good Condition 300Good Condition 75
Condition and Quality Rating
Points Earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
100
Like New: New-to-you items in excellent condition, but without the tags
75
Good Condition: New-to-you items in great shape. No stains or defects
50
Condition and Quality Rating
Points Earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
200
Like New: New-to-you items in excellent condition, but without the tags
150
Good Condition: New-to-you items in great shape. No stains or defects
100
Condition and Quality Rating
Points Earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
600
Like New: New-to-you items in excellent condition, but without the tags
450
Good Condition: New-to-you items in great shape. No stains or defects
300
Condition and Quality Rating
Points Earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
n/a
Like New: New-to-you items in excellent condition, but without the tags
100
Good Condition: New-to-you items in great shape. No stains or defects
75

If you disagree with the points you have received, please reach out to us.