Swapping Guidelines

We work hard to ensure every item we accept ensures your swapping experience is enjoyable! Adhere to these guidelines to avoid disappointment.

Quality Guidelines

  • We’re not about disposing of clothes you’ve worn out. We’re about giving new life to clothes you’ve fallen out of love with or don’t fit anymore.
  • Think about what you would want to receive and swap in similar items.
  • Only send in what you would be proud to give a friend.

Our quality control process

Each swapped item is personally looked over by a member of the Swapology team to ensure it fits the criteria below. If an item doesn’t fit the criteria it will be donated to Camellia House as part of our partnership with the charity. Rejected items will not be returned to Swapologists.

What we accept

Any women’s clothing brand including maternity

Any size as long as it’s not hand-made or bespoke

Categories:

Coats and Jackets

Dresses

Jeans and Denim

Jumpers and Sweaters

Jumpsuits and Playsuits

Pants and Shorts

Skirts

Suits

Tops and Shirts

What we cannot accept

To ensure a quality, and healthy, swapping experience for Swapologists, we will not accept: 

  • Unbranded clothing items (all items must have the brand and size listed on the tag and the washing instruction tag must also be intact) 
  • Personalised or bespoke printed/branded clothing
  • Promotional items e.g. corporate merchandise and memorabilia, uniforms (including local sports team uniforms), souvenirs, and institutional branded items.
  • Activewear
  • Lingerie and undergarments, including bras and slips
  • Shapewear
  • Swimwear
  • Sleepwear e.g. nighties, pajamas, robes etc
  • Clothing that has been altered
  • Handmade items
  • Fur Coats (*Faux Fur is accepted)
  • Jewellery and hair accessories
  • Costumes
  • Bridal wear
  • Handbags, purses/totes/wristlets/clutches/wallets
  • Hats, beanies, scarves, gloves, sunglasses, glasses
  • Shoes
  • Damaged and defected items e.g. items that are stained, torn, pilled, old, have broken zips/buttons
  • Dirty items e.g. that have make up stains, pet fur or sweat marks
  • Items with odour/body fluids

 

If you want to check if your clothing is swappable before sending it in, then just contact us.

Earning your points

Fast Fashion/Department Store Brands
(e.g. Clothes from mall retail, chain and department stores)
Premium Brands
(e.g. Clothes from higher end retail stores)
Designer Brands
(e.g. Clothes from a designer label)
Condition and Quality Rating 1x points earned 2x points earned 3x points earned
New with Tags: New-to-you items that look brand new and still have their original tags attached100200600
Like New: New-to-you items in excellent condition, but without the tags75150450
Good Condition: New-to-you items in great shape. No stains or defects50100300
Condition and Quality Rating
1x points earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
100
Like New: New-to-you items in excellent condition, but without the tags
75
Good Condition: New-to-you items in great shape. No stains or defects
50
Condition and Quality Rating
2x points earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
200
Like New: New-to-you items in excellent condition, but without the tags
150
Good Condition: New-to-you items in great shape. No stains or defects
100
Condition and Quality Rating
3x points earned
New with Tags: New-to-you items that look brand new and still have their original tags attached
600
Like New: New-to-you items in excellent condition, but without the tags
450
Good Condition: New-to-you items in great shape. No stains or defects
300

If you disagree with the points you have received, please reach out to us.